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Medical & Surgical Update for Physician Assistants and Nurse Practitioners
 
Being “Forced” to Treat a Patient
by Kimberly Spering, MSN, FNP-BC - January 2, 2012   Bookmark and Share
C1Provided by Clinician 1

I hate being made to feel as though I’m backed into a corner.  Very little will get my dander up as to have a patient accost me with words, such as, “well, my FAMILY’S doctor did so-and-so for THEM...so I don’t understand why YOU can’t do it for ME.” Even if...said doctor prescribed “x” medication without justification, sound judgment, or...just maybe...my patient may have misinterpreted the entire scenario that his/her family relayed to that provider...and the “truth” is really nothing of the sort.

Hearsay...a blessedly NOT-so-wonderful thing.  And how powerless I feel in the face of hearing about it from MY patient’s lips.

This past holiday week, I was on-call on Christmas Eve and Day.  Late on Christmas Eve morning, a patient called to tell me that her nephew was diagnosed with pertussis.  He had been at their house earlier in the week, around her parents.  After being seen by his pediatrician and tested, several days later, lab testing confirmed pertussis.  SHE had been away and NOT exposed to him at all, but came home one day after he had been at the home.  Her nephew’s parents were given azithromycin as prophylactic treatment.  Apparently, HER parents were also given a Z-pack as well, as they had contact with the nephew and his parents.

She called me, stating that SHE wanted a Z-pack as well..."because, you know, MY PARENTS got the antibiotic.” (from their PCP) Mind you, no one had a cough, rhinorrhea, etc.  Her parents were all set to host a huge party on Christmas Eve, and she wanted my advice as to whether or not everyone would be ”absolutely, 100% safe”--risk-free from contracting pertussis, as the child had been in the house two days prior to the day of the party.

Well...I looked at the current guidelines on cdc.gov as I spoke with her (see below).  She had not been in direct contact with her nephew, so I didn’t feel that her getting a Z-pack was necessary.  No, I would not guarantee 100% that everyone would be “safe,” and if they were really concerned, they should cancel the party.

After a twenty minute conversation, we hung up.  No prescription.  She verbalized her agreement.

Several hours later, she called back.  She was going to be with friend in a few days who was 9-months pregnant.  No, she did not know if the friend had been vaccinated.  She REALLY, REALLY felt that she needed that Z-pack..."you know, after all,” she intoned, “her FAMILY’S DOCTOR had given ALL of them Z-packs, so why in the world did SHE not get one?” I could tell by the conversation that her family was putting her up to the repeat phone call.

I was tired.  My family from out-of-town was visiting, after my not seeing them for seven months.  I was wrapping gifts for the first time...and after several weeks of fatigue with getting ready to be “bought out” by the hospital, all I wanted to do is relax.  I’d already spoken with her at length.  I admit...I’m not proud of the fact that I thought, “why in the world do I need to rehash this?  Haven’t I already spent 20 minutes talking to and educating her about this?”

No...I was being called AGAIN...because someone else prescribed a medication.  True...THOSE people had direct contact with the nephew.  I explained that to her.  It didn’t matter.

So...given my fatigue and being tired of trying to educate her yet again...I admit it.  I gave in.  I called in the Z-pack.  With a caveat.

I asked her to please hold off and ONLY take it if she started with rhinorrhea and a cough.  After all...per the guidelines, one has up to 3 weeks to take the medication.  I didn’t think that was unreasonable.

Do I think that she waited?  I doubt it.  Did I compromise my ethics?  Well, I guess that depends on your school of thought.

I spoke with my own PCP this week.  He, too, has been inundated with calls about patients with “exposure” to pertussis, as well as meningitis.  He has held off on treatment for non-contact individuals, but admits that it is extremely difficult when patients are constantly calling and “in-your-face” about it.  Such as, a call from an administrator across campus, who demands Cipro because “patient A” had meningitis in a dorm room about half a mile away...and there was NO chance of contact.  Or when a university hands out meds like candy to the entire campus..."just in case.”

I get it...really, I do.  Meningitis can be fatal.  Who can recall every last step that a person may have had, thus exposing potentially hundreds of people?  In my patient’s case, she was OUT OF TOWN and had no exposure to said individual.

Then I look at the statistics about antibiotic resistance and shudder.  How many of us providers, unknowingly OR unwillingly...or not...contribute to that?

All we can do is continually educate...educate...educate.  And occasionally, prescribe that Z-pack and hope it’s the “right” thing to do.

For current guidelines on pertussis treatment:

http://www.cdc.gov/pertussis/clinical/treatment.html

Administer a course of antibiotics to close contacts within 3 weeks of exposure, especially in high-risk settings; same doses as in treatment schedule.

Post-exposure prophylaxis. A macrolide can be administered as prophylaxis for close contacts of a person with pertussis if the person has no contraindication to its use. The decision to administer post-exposure chemo prophylaxis is made after considering the infectiousness of the patient and the intensity of the exposure, the potential consequences of severe pertussis in the contact, and possibilities for secondary exposure of persons at high risk from the contact (e.g., infants aged <12 months). For post-exposure prophylaxis, the benefits of administering an antimicrobial agent to reduce the risk for pertussis and its complications should be weighed against the potential adverse effects of the drug. Administration of post-exposure prophylaxis to asymptomatic household contacts within 21 days of onset of cough in the index patient can prevent symptomatic infection. Coughing (symptomatic) household members of a pertussis patient should be treated as if they have pertussis. Because severe and sometimes fatal pertussis-related complications occur in infants aged <12 months, especially among infants aged <4 months, post-exposure prophylaxis should be administered in exposure settings that include infants aged <12 months or women in the third trimester of pregnancy. The recommended antimicrobial agents and dosing regimens for post-exposure prophylaxis are the same as those for treatment of pertussis (Table 4). 
http://www.cdc.gov/mmwr/preview/mmwrhtml/rr5414a1.htm?s_cid=rr5414a1_e



Kim Spering
Kim
Spering is a family nurse practitioner who currently works at Brndjar Medical Associates, P.C., a family practice in Emmaus, PA.  Her past experience includes the fields of medical/surgical ICU, open heart/trauma ICU, labor and delivery, nursing education, nursing supervision, and as a nurse practitioner in both family practice and OB/GYN settings.  She currently serves as a NP preceptor for her graduate school alma mater, DeSales University, as well as for local baccalaureate programs.  She is passionate about patient education and helping patients understand that they are ultimately responsible for their own health.  She also firmly believes that the public needs to be educated on the value of NPs and PAs in meeting the health care needs of the next decade and beyond. In her free time, Kim enjoys family vacations with her optometrist husband, Mark, and her two sons, Matthew and Connor.





The viewpoint expressed in this article is the opinion of the author and is not necessarily the viewpoint of the owners or employees at Healthcare Staffing Innovations, LLC.
  

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TBEVIL, MPAS, PA-C/EM (MACON, GEORGIA) on 11 Jan 2012 at 12:39 am

THE LAW IS SPECIFIC REGARDING EMERGENCY ROOMS ONLY (PRIVATE PRACTICE AND CLINICS DO NOT FALL PREY TO EMTALA), WE DO HAVE TO SEE ANYONE WHO PRESENTS - WE DO NOT HAVE TO GIVE THEM WHAT THEY WANT OR ANYTHING AT ALL IF WE DO NOT FEEL OBLIGATED, EITHER CLINICALLY OR ETHICALLY! LABS AMD XRAYS WOULD NOT HAVE HELPED IN THIS CASE, BUT YOUR PERSISTENCE IN EDUCATION WAS THE MOST CORRECT PATH TO TAKE. UNFORTUNATELY, I SOUNDS LIKE SOMEONE CAVED AND DID WRITE THE ANTIBIOTIC AFTERALL. MY ONLY SUGGESTION WOULD BE TO SET A COURSE OF ACTION AND STICK TO IT REGARDLESS. WHILE IT IS TRUE THAT "ANGRY PATIENTS SUE", DEBILITATED AND CHRONICALLY ILL PATIENTS FROM ANTIBIOTIC RESISTENT DISEASE PROCESSES COLLECT MUCH MORE. PRACTICE MEDICINE, NOT LAW.

Kim Spering (Emmaus, PA) on 08 Jan 2012 at 11:08 am

Thanks for your comments~

Tam, I am sorry that you have had that experience. I'm surprised that no one thought of checking an x-ray or checking labs after the first time...

In my practice, I am careful about not over-prescribing antibiotics. However, every person is told to call if symptoms are not improving or worsening...and if appropriate, antibiotics may be needed.

What is different about my example ABOVE is that this patient demanded antibiotics without exposure to the patient, BEFORE even getting sick.

MAV, I hear you. What is hardest is to hear people say they will call another doctor and "get a Rx w/o the child being seen." Whether or not it is true (and in many cases, I know it is), it makes life exceedingly difficult for the REST of us who are judicious in prescribing antibiotics.

Tam (Canada) on 05 Jan 2012 at 9:24 am

I am an ER nurse. Was very sick for 3 weeks. Because of others demanding Rx for anitbiotics, docs have become reluctant. Kept trying to explain, it's not my tonsils, have treated symptomatically with no improvement. I know what a normal cold & what a virus is like. They would look in my ears & look at my tonsils, do a swab. My neck was terribly swollen. ER nurses won't go to Emerg unless they have to (who wants to go to work on their day off & especially at 1 or 2 in the morning). Had 3 trips to ER before someone finally did my bloodwork & realized I had serious epiglottitis & needed tx. Twice in a.m. showed up because couldn't swallow my own saliva. I know the risks of losing an airway. I've also had a family member lose hearing in one ear because of an untreated infection.I've seen 2 cases of patients with epiglottitis die when airway was lost & didn't receive tx in time. So, it can go either way. Yes, you want to hold off on people who don't need it, but those who need tx can end up with serious consequences when the symptoms weren't investigated.

MAV (MI) on 04 Jan 2012 at 12:00 am

I confess...I have a few pet peeves of mine and this is one of dose when you're bullied or extorted for a prescription by a patient or family for that matter.

A few years back had a very similar situation while working at a level I trauma center @ an inner city. I had a 7 year wm that came in with a day hx of classical URI sx by mother's own hx and by negative ENT physical findings/VS.

Well...the mother was convinced that the child had OM because the teacher in school noted child tugging at earlobe. Stormed out of our dept using expletives when myself & 2 other board certified ED physicians attempted to explain to her why they concurred with my assessment and reluctance to write for an nonindicated ABX RX. Sadly enough she stated she will call her pediatrician and still get a rx w/o the child been seen. We all shook our heads side to side in disbelief. Somehow I think we need to make patients more accountable. This particular threatened to sue even thogh we all knew she had no grounds.

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